Frequently Asked Questions

Bin Scout is a community-based platform that connects you with local "Bin Scouts" who can handle your waste collection needs. Think of it as Uber for your bins – simple, reliable, and powered by your neighbours.

Our pricing varies based on your location and service frequency. You can see exact pricing for your area when you sign up.

We're currently available in select metropolitan areas and are expanding rapidly. Sign up now to see if we're in your area.

We have backup systems in place. If your assigned Bin Scout can't make it, we'll automatically assign another nearby Scout or handle the collection ourselves. You'll be notified immediately of any changes.

Initially, we match you with available Bin Scouts in your area. Once you've worked with someone you like, you can request them for future collections.

We handle all standard household bins including general waste, recycling, and garden waste. Special collections can be arranged for larger items.

All Bin Scouts undergo background checks, provide references, and are rated by the community. We maintain strict standards to ensure your safety and satisfaction.

We're fully insured and have 24/7 support. If there are any issues with your collection or Bin Scout, contact us immediately and we'll resolve it quickly.

No! That's the beauty of Bin Scout. Your Bin Scout will handle everything while you're away. You'll get notifications when they arrive and when the job is complete.