Privacy Policy

1. Information We Collect

We collect personal information that you provide directly to us, that is generated through your use of the platform, and that is reasonably necessary to provide, support, administer, and improve Bin Scout services.

Personal Information

• Name and contact information
• Address and location data
• Payment information
• Communication preferences
• Identity, account, and verification information where relevant, including government-issued ID provided with a Bin Scout application

Service Information

• Collection schedules and preferences
• Service history and ratings
• Communication with users and Bin Scout service providers
• Support history, incident reports, and platform activity logs

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our bin collection services
• Match you with appropriate users or Bin Scout service providers in your area
• Process payments and send service notifications
• Respond to your questions and provide customer support
• Send you updates about our services (with your consent)
• Maintain safety, reduce fraud, and enforce our terms

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

• with users or Bin Scout service providers to the extent reasonably necessary to arrange and deliver services;
• With service providers who assist in our operations
• When required by law or to protect our rights
• In connection with a business transfer or sale

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure. No system is completely secure, but we take reasonable steps to protect the data we hold.

Government-issued ID submitted with a Bin Scout application is transmitted to an authorised application reviewer through our email service provider and is not saved in the platform database. Access is limited to application review and verification purposes, and the reviewer must delete the document when it is no longer reasonably required, subject to applicable legal obligations.

5. Direct Marketing

We may use personal information to send service updates, offers, and promotional communications where permitted by law. You may opt out of direct marketing communications at any time using the unsubscribe functionality in the message or by contacting us.

6. Access and Correction

You may request access to the personal information we hold about you and ask us to correct inaccurate, incomplete, or out-of-date personal information. We may require verification of identity before acting on a request.

7. Account Closure and Retention

If you close your account, we will take reasonable steps to delete or de-identify personal information that we no longer need, subject to legal, accounting, operational, fraud-prevention, dispute-resolution, and record-keeping requirements.

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our platform, remember preferences, analyse usage, and support site functionality. You can manage cookie settings through your browser preferences and, where available, through our cookie controls.

9. Complaints

If you have a complaint about how we handle personal information, please contact us in writing. We will review the complaint and respond within a reasonable timeframe.

10. Your Rights

You may have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Opt-out of marketing communications
• Request a copy of your personal data

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: admin@binscout.com.au
Address: Bin Scout Privacy Team, Australia